Communication

Variables of Communication by Campbell

Frequency – people remember things when they hear them often

Primacy – people remember messages they hear first

Recency – people remember data they heard most recently so keep them updated

Emotion – messages which impact emotions have the greatest impact

Communication by Dr Steven Peters

Best conversations happen when:-

The right Person

The right Time

The right Place

The right Way (channel)

The right Agenda

Assertiveness in speaking to right person; Aim to reach a sensible outcome; Contain emotion, listen to the other person first. Recognise that an opinion is just that an opinion; Speak slowly and calmly; Find common ground; Look to others to understand what is correct / factual / acceptable; Choose words carefully; Understand the other person first. Allow them expression; Use facts not feelings or impressions; Let other get their points across first and don’t react; Choose the right time to talk – i.e. when conversation not rushed and sufficient time is available; Be prepared to change stance and compromise; Focus on the solution not the problem (or how I feel); Keep quiet until things settle can be very helpful; Choose the place to talk; Ensure I answer the questions put before me before moving on – otherwise they won’t!; Ensure Agenda is understood up front; Address what is on mind.

Useful Links about Communication

Power of Words by Andrea Gardner

Click here to watch video

Amy Cuddy: Your body language shapes who you are

Click here to watch video

Wilo’s Law

Communication usually fails, except by accident

If communication can fail, it will

If communication cannot fail, it still usually fails

If communication seems to succeed in the way you intend – someone misunderstood

If you are content with your message, communication is certainly failing

If a message can be interpreted in several ways, it will be interpreted in a way that maximises damage

The more we communicate, the more communication fails