Business Process Improvement

Affinity Diagrams
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Cause and Effect Diagrams

5S

80/20 Rule
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Box Plot
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COPIS / SIPOC
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Cause and Effect Diagram (Ishikawa)

Control Charts
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Critical to Quality Trees
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Critical to Quality (CTQ)

Types of Data
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Data Collection Plan

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TIMWOOD

Mood’s Median Test / Alternative Hypothesis (Ha)

Six Sigma Capability

Histogram

Variance

Individual and Moving Range Charts

Kaizen

Normal Data

Null Hypothesis

Project Charter

Quality Function Deployment (QFD)

Regression Analysis

Taguchi Loss Function

Stakeholder Analysis

Standard Deviation

Statistical Process Control (SPC)

TAKT Time

Voice of the Customer (VOC)

X-Bar / R Chart / S Chart

P Chart, P Value

U Chart

NP Chart